Discord Resolution

Disagreements can always happen: Eris-Discordia is a mighty Goddess, she is always around! Within the Fænyx Org registered members there is a process to solve disagreements.

Parties: Two or more Groups of Registered Fænyx Org members.

Discord: The parties disagree on a specific point, that could be anything.

Styx2Xenia: Before escalating, ensure that both parties agree to Styx2Xenia.

Case Temperature

 * Scalding Case: All hands on Deck, it is an Emergency.
 * Hot Case: the matter needs quick resolve, typically few hours to a few days depending on complexity.
 * Warm Case: the matter needs a resolve in a few days or weeks.
 * Lukewarm Case: while a resolve in not urgent, both parties would like the case solved.
 * Cold Case: Case is considered low priority, but a resolution would be helpful.
 * Frozen Case: An authority has Frozen the Case, a resolution may be reached much later, but it is deemed unwise to spend resources on it.

K•Ren: Call the Manager!
All members of the FæOrg have a list of Managers they can call for a specific topic, as well as a "Joker" Manager who can handle anything.

The parties can agree on calling One single Manager they both trust to handle the matter best, or they can insist on calling two, or more managers. The parties can suggest experts. The Managers jump on the Case at appropriate Urgency, hear both Parties, may require Styx Oaths, and either reach a verdict using circonstanciated arguments, call for experts, or escalate to upper management as a Case of Specific Temperature.

A Manager of high enough rank can impose their decision to make sure the situation is not locked: if a Team truly think they have been wronged by the Decision, they can put forward a Warm, Lukewarm or Cold Case for later Escalation. They cannot lock the situation.

End of Escalation
The members of Fænyx Leaders can put an end to any matter and prevent from further escalation. Their decisions can be appealed, it will form a Cold or Frozen Case that may be resolved later on. Teams who put forward a such a Case may be recompensated if it is later deemed of interest.